FAQ'S
OUR MOST ASKED!
You will need approval prior to posting your item/s back, please email contctblobrush@gmail.com before proceeding with any returns.
To initiate a return, simply email us at contactblobrush@gmail.com with the details below:
Name:
Address:
Email address:
Order Number/Proof of Purchase:
Reason for return:
If you are unhappy with your purchase, you are welcome to return your items within 14 days for a Store Credit as we do not refund for change of mind. Store Credits expire within 6 months, and can be used on any item/s on our website.
- Items will only be accepted if returned in 100% original condition. The product can not be tested or used.
- Customers must cover the postage cost to send the item back to us.
- Store credit will not include postage cost of original order.
- ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.
- Please return items in the original box in a postage bag. The box must be received in original condition to be accepted.
- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.
If you have purchased a Blo Brush product from a retailer you will need to contact the retailer directly for their returns policy. Your purchase will not be covered in our 14 day return policy
We do ship the next buisness day (sometimes same day!), so make sure you email us straight away! contactblobrush@gmail.com.
If you're order has already been dispacthed we unfortanley can not cancel your order, you will have to follow our returns policy.
We are super excited to finally announce we post WORLDWIDE.
Australia - All Australian orders are post via Australia post and come with tracking information. Depending on what option is selected, express or standard delivery times can vary between 1-10 business days. Please note this all depends on where the item is being sent to. Rural areas always take a few days longer.
Internataional - All international orders are sent via an express courier service which can take around 3-14 business days. This all depends on the country and location. You will also receive tracking infortmaion.
Here’s how it works: You order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.
All of our hair tools have an AU power supply, however certain appliances have multi voltage so you can use worldwide. You will just need an adaptor to use.
Blo Brush Automatic Curler:
- Universal voltage – Plug anywhere around the world
Blo Brush Hot Rollers:
- Universal voltage – Plug anywhere around the world
Blo out brush: This tool has an AU/NZ power plug and 240V. This tool cannot be used with a travel converter and is for AU/NZ only. (only available to purchase within Australia )
WARRANTY & RETURNS
You will need approval prior to posting your item/s back, please email contctblobrush@gmail.com before proceeding with any returns.
To initiate a return, simply email us at contactblobrush@gmail.com with the details below:
Name:
Address:
Email address:
Order Number/Proof of Purchase:
Reason for return:
If you are unhappy with your purchase, you are welcome to return your items within 14 days for a Store Credit as we do not refund for change of mind. Store Credits expire within 6 months, and can be used on any item/s on our website.
- Items will only be accepted if returned in 100% original condition. The product can not be tested or used.
- Customers must cover the postage cost to send the item back to us.
- Store credit will not include postage cost of original order.
- ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.
- Please return items in the original box in a postage bag. The box must be received in original condition to be accepted.
- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.
If you have purchased a Blo Brush product from a retailer you will need to contact the retailer directly for their returns policy. Your purchase will not be covered in our 14 day return policy
Unfortunately we do not offer a satisfaction guarantee.
However we do have a 14 day return policy (product can not be used) and a 1 year manufactures warranty.
All BLO BRUSH's electrical hair appliances come with a 1 year manufacturers warranty*
Of course every Blo Brush hair tool is created to the highest standards and rigorously checked before it is sent off. But if, for any reason you feel your Blo Brush hair tool is not performing as it should be and would like to submit a warranty claim, we’ll ensure the whole process is as simple and speedy as possible
All warranty claims return postage must be arranged at your own expense. We will then asses the product and if it is due to manufacturing issues, you will receive a full refund of the postage costs and a replacement product will be issued. If no manufacturing fault is to be found, you will be responsible for the return postage fees if you wish to have the item returned. Items at our office will not be held longer than 2 weeks
This can take anywhere up to 2 weeks, we try our best to speed this process up for you!
To initiate a warranty replacement/refund, simply email us at contactblobrush@gmail.com with the details below:
Name:
Address:
Email address:
Order Number/Proof of Purchase:
Product type and colour:
What is the fault with the product? (provide photo and/or video evidence only if safe to do so):
*Our manufacturer warranty is also known as a factory warranty. It only covers parts and systems that break down due to flaws or defects in factory-installed parts.
WARRANTY IS ONLY VALID FOR ELECTRICAL HAIR APPLIANCES / TOOLS
THE BLO-OUT BRUSH!
YES! The Bristles are made fron Nylon - not boar
The LUX range features -
- Cool tip
- Easy accessible settings
- Upgraded technology
- Sleek designs
The other brush's do not have these features. ( OG & Baby Pink )
The Lux range are slightly slimmer, but they are all around the same size!
For exact sizing please see photos in each product description!
Not at all!
The Blo Brush is super leight weight, goodbye sore arms! Each brush weighs around 600grams.
The Blo Brush is suitable for fine / thin hair.
If you want extra volume use it in an upwards direction from the roots.
Yes! You can use on any method of hair extensions.
For best results we recommend damp - partiually dried hair prior to use!
The Blo Brush can be used on wet, dry or damp hair!
We always recommend towel drying your hair prior to use.
The Blo Brush was designed to help protect and care for your heat damaged hair. Making it a healthier alternative to your regular hairdryer and straightener. Utilising even distribution of heating and a salon-tested Tourmaline Technology made to protect your hair during styling, we still do recommend using a heat protectant prior to use.
The Blo Brush genertaes heat, so please do not leave on hair for a prolonged amount of time as this can cause heat damage.
Of course! Blo Brush works on all hair types.
Results may vary depending on hair type
Blo Brush isn't designed for professional use.
No, You can not use a power converter. All Brushes have an AU power plug and only suits AU voltage.
YES!
Regular cleaning of excess hair around the brush head / bristles as this can cause the air to get trapped inside the tool. This can also cause the hair to burn over time.
Always remove hair when the brush is not connected to power and has cooled down.
You also need to always check the air inlet / filter at the very base of your brush, this can accumulate excess dust and block the entry for air flow. This can never be blocked whilst in use as this will cause irreversible damage to your brush.
We recommend using a cotton tip to remove excess dust.
- Never remove base of brush, clean outer part of filter -
OTHER
Head to our stockist page to see where you can find BLOBRUSH in-store.
We accept Visa, Mastercard and American Express.
Unfortanley we do not currently offer any payment plan options
BLO BARREL
All you have to do is select the On button, which is located on the side of the handle.
A how to can be found here