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SAME DAY DISPATCH ON ORDERS PLACED BEFORE 1PM AEST

SHIPPING, RETURNS & WARRANTY POLICIES

SHIPPING POLICY

Please be aware due to COVID there may be some delays
Why COVID-19 may cause delivery delays CLICK HERE

Australia and New Zealand Orders:

  • All order are dispatched from the Gold Coast, Queensland
  • Order are dispatched Monday - Friday , excluding public holidays in QLD
  • Once your order has been placed it will be shipped on the next business day
  • We offer standard and express shipping via - Australia Post
  • All shipping is fully trackable and takes between 1 and 10* business days.
  • For estimated delivery times please CLICK HERE
  • If address is incorrectly entered we are not liable for any additional postage fees incurred. 

Please note  Blo Brush is NOT responsible for damaged, stolen or lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. Blo Brush is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.

 

International Orders:

  • We currently only offer shipping within Australia and New Zealand. 

 

REFUND POLICY

We offer a 14 day return policy for items purchased from our website. The product & packaging must be in new condition and the item CAN'T BE USED . If a product is missing, box is damaged or it's not in a restock-able condition we cannot provide a refund. Unfortunately we cannot process exchanges. Refunds can only be issued to the method that was used to pay for the order, 

All you have to do is pre-arrange for the products to be posted back (at your own cost) and once your item is returned we will assess the item and be in contact. We do not cover or refund shipping costs.

Once inspected and the refund has been approved, a full refund of the product/s will be returned to the original payment method used.

To initiate a return, simply email us at contactblobrush@gmail.com with the details below:

Name: 

Address: 

Email address:

Order Number/Proof of Purchase: 

Reason for return:

Product type and colour:


If you have purchased a Blo Brush product from a retailer you will need to contact the retailer directly for their returns policy. Your purchase will not be covered in our 14 day refund policy

 

HOW LONG DOES IT TAKE TO GET MY MONEY BACK?

Please allow up to 14 days for your returned funds to be available in your bank account. Refunds will only be processed once your return is inspected.

 

WARRANTY POLICY

All BLO BRUSH electrical hair appliances come with a 1 year manufacturers warranty*


Of course every Blo Brush electrical hair appliance  is created to the highest standards and rigorously checked before it is sent off. But if, for any reason you feel your Blo Brush electrical hair appliance is not performing as it should be and would like to submit a warranty claim, we’ll ensure the whole process is as simple and speedy as possible

All warranty claims return postage must be arranged at your own expense. We will then asses the product and if it is due to manufacturing issues, you will receive a full refund of the postage costs and a replacement product will be issued. If no manufacturing fault is to be found, you will be responsible for the return postage fees if you wish to have the item returned. Items at our office will not be held longer than 2 weeks 

This can take anywhere up to 2 weeks, we try our best to speed this process up for you!

To initiate a warranty replacement/refund, simply email us at contactblobrush@gmail.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Product type and colour:

What is the fault with the product? (provide photo and/or video evidence only if safe to do so):


*Our manufacturer warranty is also known as a factory warranty. It only covers parts and systems that break down due to flaws or defects in factory-installed parts.

WARRANTY IS ONLY VALID FOR ELECTRICAL HAIR APPLIANCES / TOOLS