RETURN POLICY
RETURNS POLICY
You will need approval prior to posting your item/s back, please email contctblobrush@gmail.com before proceeding with any returns.
To initiate a return, simply email us at contactblobrush@gmail.com with the details below:
Name:
Address:
Email address:
Order Number/Proof of Purchase:
Reason for return:
If you are unhappy with your purchase, you are welcome to return your items within 14 days for a Store Credit as we do not refund for change of mind. Store Credits expire within 6 months, and can be used on any item/s on our website.
- Items will only be accepted if returned in 100% original condition. The product can not be tested or used.
- Customers must cover the postage cost to send the item back to us.
- Store credit will not include postage cost of original order.
- ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.
- Please return items in the original box in a postage bag. The box must be received in original condition to be accepted.
- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.
If you have purchased a Blo Brush product from a retailer you will need to contact the retailer directly for their returns policy. Your purchase will not be covered in our 14 day return policy
IS THERE A WARRANTY?
All BLO BRUSH's come with a 1 year manufacturers warranty*
Of course every Blo Brush product is created to the highest standards and rigorously checked before it is sent off. But if, for any reason you feel your Blo Brush product is not performing as it should be and would like to submit a warranty claim, we’ll ensure the whole process is as simple and speedy as possible
All warranty claims return postage must be arranged at your own expense. We will then asses the product and if it is due to manufacturing issues, you will receive a full refund of the postage costs and a replacement product will be issued. If no manufacturing fault is to be found, you will be responsible for the return postage fees if you wish to have the item returned. Items at our office will not be held longer than 2 weeks
This can take anywhere up to 2 weeks, we try our best to speed this process up for you!
To initiate a warranty replacement/refund, simply email us at contactblobrush@gmail.com with the details below:
Name:
Address:
Email address:
Order Number/Proof of Purchase:
Product type and colour:
What is the fault with the product? (provide photo and/or video evidence only if safe to do so):
*Our manufacturer warranty is also known as a factory warranty. It only covers parts and systems that break down due to flaws or defects in factory-installed parts.